Support
Answers to common questions. Can't find what you need? Reach us directly.
Questions or issues? contact@estateshoots.com — we typically respond within one business day.
Frequently asked questions
How do I create an account?
Click "Get started" on the homepage and choose your role — realtor or photographer. Realtors sign up for free and can browse immediately. Photographers create a profile and can list their services during our launch period at no cost.
How do photographers get found by realtors?
Once your profile is complete and set to public, realtors can discover you through the Browse page. They can filter by specialty (drone, interior, Matterport, etc.), state, zip code, and availability. A complete profile with a headline, bio, specialties, and portfolio images significantly increases your visibility.
How do realtors contact photographers?
Realtors can reach photographers directly via email, phone, or in-app message — whichever contact methods the photographer has enabled on their profile. There are no booking fees or commissions on EstateShots; all arrangements are made directly between you.
Are photographer profiles verified?
Photographers can self-report credentials such as FAA Part 107 drone certification, general liability insurance, and business licensing on their profile. We display these as credential badges. We encourage realtors to verify credentials directly with photographers before booking.
How does pricing and billing work?
EstateShots is currently free for both photographers and realtors during our launch period. Paid plans for photographers will be introduced in the future — early members will receive a founding-member rate. Realtors will always browse and contact photographers for free.
How do I update or delete my account?
You can update your profile information at any time from your dashboard. To delete your account entirely, please contact us at contact@estateshoots.com and we will remove your data within 5 business days.
Still need help?
Our support team is happy to assist with account issues, billing questions, or anything else.
Email us at contact@estateshoots.comYou can also visit our About page or review our Terms of Service.